Recognizing the Vital Role of Quality Managem ..
May 10 - 2024
03
Jan
Organizations see themselves as legal entities whose influence is
limited by the constitution of the organization and the offers
(services/products) they provide. Their survival depends heavily on
being efficient (perfecting their offers) and on efforts to control the
future, so they can beat the competition. This belief becomes the
foundation on how organizations structure themselves and how they
strategize. Their governance system responds mainly to decisions that
affect efficiency and/or how to stabilize the future. It has goals and
controls (checks and balances) to keep the organization on this path.
What are organizations going to do when they achieve a high level of
efficiency? What is the line of action when additional efforts to
improve efficiency are not financially viable or customer value changes
and their offers are not aligned with their values anymore? Are the
efforts to stabilize the future being successful? Are they being cost
effective? Are checks and balances successful? Are goals meaningful?
This type of approach froze organizations, by creating a rigid
governance system whose only goals are to reduce the use of resources to
produce the same output (or increase) and shield the organization from
variability. This approach became the main reason why organizations
cease to exist.
A new approach to organizations is required and our goal is to pave the
path for this new approach. Our first step is to share with you the type
of environment organizations are within and main concepts so we can
transform the way they must see themselves.